Best conversation I had all day

Actual text of the chat I had with Bank of America through the suspiciously named "LiveChat by LivePerson" program.

Valerie: Hello. Thank you for being a valued Bank of America customer. My name is Valerie. How may I assist you with your personal banking needs today?

You: Hi - I just passed my second anniversary with Keep the Change and haven't seen my annual match show up in my account yet. It was deposited by this time last year.

Valerie: I will certainly assist you in this regard.

You: ok thanks

Valerie: I understand your concern regarding the promotional match of Keep The Change Service.

Valerie: You will receive the promotional incentive, after eight weeks of the Anniversary.

You: do you know what that date will be?

Valerie: I kindly request you to wait for one more month as the exact date can differ.

You: bah - the deposit appeared in November last year. Why is it so different this year?

Valerie: after the second anniversary on 11/13/08, you will receive the incentive within eight weeks.

You: all right all right

You: thanks for your help

You: are you a real person or a program?

You: my guess is program

Valerie: Yes.

Valerie: I am a human, Bank of America associate.

You: where are you located?

Valerie: I am a Bank of America associate located in India.

Valerie: Do you have any other queries regarding your personal checking and savings accounts?

You: sorry to hear about all that stuff in Mumbai

Valerie: I too feel bad for this.

Valerie: Thank you for your kind response on the incident in Mumbai.

You: you have been very helpful. usually when I call the hotline, I get some rude American person

Valerie: Timothy, That's really kind of you. Pleasure was all mine in assisting a valued customer like you.

You: I'm sorry I called you a computer program

Valerie: Happy Holidays for you and your Family!!! Happy Christmas to you.

Valerie: No problem. That's okay.
You: Valerie?
*UNABLE TO SEND MESSAGE*